Responsible Gaming at 8app — Play Safe, Stay in Control

8app views responsible gaming not as a regulatory checkbox but as a core part of how we operate. We want every player in Bangladesh to enjoy our casino games, cricket betting, slots, and crash games as a leisure activity — one that fits comfortably within their personal budget and lifestyle. When gambling stops being enjoyable and starts causing harm, that is a problem we take seriously and want to help address.

Our responsible gaming framework is built around three principles: prevention, player empowerment, and early intervention. Prevention means enforcing the 18+ age restriction rigorously and making our platform difficult for underage individuals to access. Player empowerment means giving you the tools to manage your own play — limits, time-outs, self-exclusion — without requiring you to justify or explain your choices to anyone. Early intervention means our team actively monitors account activity for signs of distress and may reach out proactively if patterns suggest a player needs support.

Responsible gaming at 8app is a shared responsibility. We will do everything within our power to create a safe environment, but we also encourage every player to stay informed, honest with themselves, and willing to seek help when it is needed. The resources and tools described on this page are always available, always free, and never expire.

8app is strictly an 18+ platform. No individual under the age of 18 may register an account, make a deposit, place a bet, or participate in any activity on 8app. This policy is non-negotiable and is enforced through multiple layers of verification.

During registration, all players are required to confirm their date of birth and declare that they are aged 18 or above. Before processing any withdrawal request, 8app conducts a Know Your Customer (KYC) verification that includes confirmation of the player's age via an official identity document such as a National Identity Card (NID) or passport. Any account found to belong to a person under 18 will be closed immediately, all funds returned to the originating payment method, and the incident recorded.

We strongly encourage parents and guardians to take steps to prevent minors from accessing online gambling platforms. Practical measures include:

• Using parental control software to restrict access to gambling-related websites on shared devices.
• Keeping login credentials for your 8app account private and never sharing them with children or young people.
• Locking mobile devices or setting up separate user profiles for minors on shared smartphones or tablets.
• Speaking openly with young people about the risks of gambling and the legal age requirement.

Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. It often develops gradually, and many people do not recognise the signs until the problem has grown significantly. Being able to identify the early warning signs — in yourself or in someone you care about — is the first step toward taking control.

Common signs that gambling may have become a problem include:

• Spending more time or money on gambling than you originally intended.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
• Neglecting work, family, or social responsibilities due to gambling activity.
• Feeling anxious, irritable, or restless when not gambling or when attempting to cut back.
• Borrowing money, selling possessions, or using bill money to fund gambling sessions.
• Lying to family members or friends about how much time or money you spend gambling.
• Gambling to escape stress, loneliness, depression, or other emotional difficulties.
• Experiencing repeated failed attempts to reduce or stop gambling.

If any of the above resonate with you, it does not mean you are beyond help — it means the right time to act is now. 8app makes it easy to take immediate, concrete steps through the tools described in the sections below.

8app provides a range of practical tools that every player can access at any time to manage their gambling activity. These tools are available free of charge and can be activated immediately through your account settings or by contacting support at [email protected].

Self-exclusion is the most powerful tool available to a player who believes their gambling has become harmful. When you self-exclude from 8app, your account is closed, all marketing communications are stopped, and you are prevented from opening a new account for the duration of the exclusion period.

8app offers the following self-exclusion options:

• 6-Month Exclusion: Your account is suspended for six months. At the end of this period, you will need to contact support to request reactivation — your account will not automatically reopen.
• 1-Year Exclusion: A full twelve-month suspension with the same manual reactivation requirement.
• 3-Year Exclusion: An extended suspension for players who need a longer period away from gambling.
• Permanent Exclusion: A permanent closure of your 8app account with no possibility of reactivation. This option is irreversible and is recommended for players who have decided they no longer wish to gamble at all.

What happens during self-exclusion: All pending withdrawals are processed to your verified payment method before the account is closed. Any active bonuses are forfeited. You will be removed from all promotional mailing lists. Any attempt to create a new 8app account during the exclusion period will be rejected upon identity verification.

How to request self-exclusion: Contact our support team at [email protected] with the subject line "Self-Exclusion Request". State the duration you require. Self-exclusion requests are processed within 24 hours of receipt and confirmed by email. You do not need to provide a reason for your request.

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. 8app allows every player to define a maximum amount they are permitted to deposit over a given time period. Once you reach your limit, no further deposits will be accepted until the period resets.

Available limit periods:

• Daily Limit: The maximum amount (in BDT) you can deposit within a single calendar day.
• Weekly Limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly Limit: The maximum amount you can deposit across any rolling 30-day period.

You may set limits in Bangladeshi Taka (BDT) to match your personal budget. For example, a player might set a monthly deposit limit of ৳5,000 to ensure their gambling remains a modest recreational expense. There is no minimum limit — you can set any amount from ৳100 upwards.

Changing your deposit limits:

• Reducing a limit takes effect immediately. The new, lower limit is enforced from the moment it is confirmed.
• Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it gives you time to reconsider the increase and ensures that a limit increase made in the heat of the moment does not take effect right away.
• Removing a limit entirely is also subject to the 7-day cooling-off period and requires an explicit confirmation from the account holder.

Reaching out for help with a gambling problem is a sign of strength, not weakness. If you or someone you care about is struggling with gambling, a range of support options are available. 8app's own support team is always the first point of contact for activating account-level tools, but for clinical or psychological support, we encourage players to seek help from qualified professionals.

Contact 8app Support: For any responsible gaming request — deposit limits, time-outs, self-exclusion, or simply a confidential conversation about your gambling — email us at [email protected] with the subject line "Responsible Gaming". All such communications are handled with complete discretion and sensitivity.